Spa Scheduling and Cancellation Policy - Updated 05/03/20
We are appointment based, and highly recommend using our online booking system, calling, texting or emailing to schedule your service. By booking your appointment with Eclat Clinical Esthetics, you are acknowledging our Spa Scheduling and Cancellation Policies. We reserve the right to refuse service to anyone.
HEALTH HISTORY AND TREATMENT CONSENT
If it is your first visit to Eclat Clinical Esthetics, be prepared to complete a brief health intake form online before your arrival. There are some medical conditions that may be contraindications for certain therapies. Our online health history questionnaire and any consents for your specific treatment MUST be completed at least 24 hours in advance, or your appointment may need to be rescheduled.
COVID WELLNESS FORM
In addition to our regular treatment and consent forms, clients will be required to complete a COVID wellness form online each and every time they arrive for treatment at our spa. Links to this form can be found on the website, and on the booking form. The wellness form must be completed 24 hours in advance, or your appointment will be rescheduled.
All persons under the age of 18 require completion of our parental consent form. The parent must be in the room during the service for all persons aged 15 and under.
CANCELLATION POLICY - UPDATED FOR COVID-19
Eclat Clinical Esthetics strictly adheres to our Spa Cancellation Policy. This guarantees our clients value our time together. If you must cancel or reschedule an appointment, a 24-hour notice is required to avoid being charged 50% of the regular price on all treatments scheduled. This policy includes gift certificate and voucher holders. If you are unsure about your health or possible Coronavirus exposure, please call or text to discuss with your provider. (During the weeks of major holidays (Thanksgiving, Christmas, New Years' Eve, and Valentine's Day), or when an individual or group is booking two or more services together (multiple facials or a bootcamp), we require a 48-hour notice.)
PREPAID SKIN CARE AND BUSINESS CONSULTATIONS:
Professional skin care and esthetic business consultations must be paid 48 hours in advance to secure your appointment. If cancelled at least 48 hours in advance the fees are fully refundable, otherwise 100% of the fee will be retained by Eclat Clinical Esthetics. If a refund is requested, a rebooking fee will apply if you choose to schedule the service again.
For consultations scheduled to take place by phone or Facetime: The esthetician will call you at the appointed time. Be sure to provide the correct phone number and be available to take the call. If you cannot be reached, it will be considered a no-show and you will not receive a refund.
FACIAL APPOINTMENT LATE ARRIVAL/ NO SHOW
If you are 15 minutes late without a call that is considered a “no show”. We will try our best to accommodate you by shortening your service length or change your service or your appointment will have to be rescheduled to accommodate our next guest. When an appointment is booked, the time slot has been specifically reserved for that client and other appointment requests for that time have been turned away. In the event a client fails to arrive for their scheduled appointment or cancels with minimum notice they will be charged 100% of the scheduled service, which will need to be paid in advance before any future bookings. This policy includes gift certificate and voucher holders.
ALTERNATE SCHEDULING POLICY
In the event a customer has a history 2 or more no-shows, last minute cancellations and/or inability to pay for treatment at the time of service, an alternate scheduling policy will apply:
-A valid credit card must be placed on file with us.
-A 50% service deposit along with outstanding cancellation fees will need to be paid at booking
PAYMENT OF CANCELLATION CHARGES:
Any applicable cancellation charges must be paid in advance before future appointments can be scheduled. For gift certificate holders: any applicable cancellation charges will be deducted from the face value of the certificate and the remaining balance may be used towards services. For voucher holders: the voucher for the service will be redeemed and any applicable cancellation charges will be deducted; the remaining balance may be used towards the purchase of another treatment at a lower dollar amount, or the voucher holder may pay the difference in cash or credit for the previously purchased skin care service.
EMAIL AND TEXT CONTACT
Appointment reminders are sent via email and text. Please make sure we have your current contact information to ensure you receive proper notice to avoid cancellation fees.
REFUNDS AND PRICING
We do not offer refunds, exchanges or credits for salon services, gift certificates or vouchers other than as outlined above. All sales are final, but gift certificates and vouchers are transferrable. We will accept return of skin care products within 30 days of purchase if the product is defective or the client has a documented reaction to the ingredients of the product. We reserve the right to change pricing for services and products without notice.