SPA SCHEDULING AND CANCELLATION POLICY (revised 03/21)
We are appointment based, and highly recommend using our online booking system to schedule your service. By booking an appointment with ÉCLAT Skin Confidence Spa, you are acknowledging our Spa Scheduling and Cancellation Policies. We reserve the right to refuse service to anyone, including but not limited to customers who do not adhere to spa policies.
HEALTH HISTORY AND TREATMENT CONSENTS
Prior to your first visit at ÉCLAT Skin Confidence Spa, you will be asked to complete a brief health history along with a treatment consent for your scheduled service. The health history form must also be updated annually with any changes to your health, cosmetic history or medications. Some medical conditions and/or medications may be contraindicated for certain aesthetic procedures. Advanced or specialty facials with require separate consent forms to provide you with additional pre/post care information for your service.
A link to the forms required for your appointment will be emailed to you within 48 hours of your booking. Additionally, a link to our forms app will be sent to you by text message 24 hours before your appointment. All required forms MUST be completed at least 24 hours in advance, or your appointment will be canceled.
COVID WELLNESS FORM
It is mandatory that you complete and submit a wellness screening form online, (1) day prior to each appointment you have with ÉCLAT Skin Confidence Spa. This form may be found on our website at https://www.eclatmedspa.com/wellness-form/. A link to the form will also be sent to you by text message 24 hours before your scheduled appointment.
If you have received a vaccination shot within (2) weeks of your scheduled appointment you will be limited to non-clinical services due to unpredictable vaccine side effects such as high temperature, increased sensitivity to pain and clotting disorders. If we do not receive your Covid Wellness Form 24 hours before your service, your appointment will be cancelled.
We continue to monitor events in our local community and plan to update safety protocols as new information is provided. Because spas and skin clinics fall under the category of medical facilities, we will continue to follow recommended guidance from public health and government authorities including best practices for hygiene.
Our highest priority is to keep all our clients and staff as safe as possible. Some of our clients are vaccinated, some will not be getting vaccines. Instead of requiring vaccine passports, we request that all non-vaccinated clients wear a mask into our spa. Please avoid bringing your children or other individuals to the spa with you unless they are scheduled for service.
All persons under the age of 18 require a parental consent form from a parent or guardian prior to treatment. Persons aged 15 or under must be accompanied by a parent or guardian during service in the spa.
ÉCLAT Skin Confidence Spa strictly adheres to our Spa Cancellation Policy. This guarantees our clients value our time together. Due to the COVID-19 health crisis, if you feel unwell, have been exposed to someone who has tested positive, or are experiencing side effects from a vaccination, please notify our office immediately.
All appointments MUST BE CONFIRMED at least 24 hours in advance. You will receive a confirmation request by email 72 hours before your appointment. You will also receive a text reminder 24-48 hours prior to your appointment. If we have not received an appointment confirmation from you 1 day prior to your appointment, the appointment will be cancelled and the available time will be given to a client on our waitlist. It is imperative you provide us with a good email address and phone number where you can receive text messages in order to receive these updates and avoid unnecessary appointment cancellations.
If you must cancel or reschedule an appointment, a 24-hour notice is required to avoid being charged 50% of the regular price of your scheduled service(s). (This includes gift certificate, voucher holders and bookings for prepaid packages). As a small business, this cancellation policy gives us the opportunity to fill your appointment and avoid loss of revenue which occurs with last minute cancellations and no-shows. This policy helps keep our prices competitive, and gives us a chance to serve all of our clients better. **During the weeks of major and federal holidays, or when booking two or more services together (multiple party facials or services of 2 hours or more), we require a 48-hour notice is required to avoid the above-mentioned cancellation fee. **
APPOINTMENT LATE ARRIVAL / NO SHOW
If you are 15+ minutes late to your appointment, we will try our best to accommodate you by shortening your service length; however, if your service can not be completed in the remaining time you will have to reschedule. If you are more than 15 minutes late to your appointment it will be considered a “no show” and your appointment will be automatically cancelled.
CANCELLATION / NO-SHOW FEES
When an appointment is booked, the time slot has been specifically reserved for that client and other appointment requests have been turned away. Therefore, if a client fails to arrive for their
scheduled appointment, does not arrive on time for their appointment or cancels less than 24 hours in advance they will be subject to the following fees and charges:
Cancellation Fee of 50% of the schedule service for last-minute cancellations or rescheduling with less than 24-hour notice.
Cancellation Fee of 100% of the scheduled service for appointment no-show (This includes gift certificate, voucher holders and prepaid packages).
**No-show appointments can only be re-booked with the consent of the spa owner. There is a 7-day waiting period to rebook a missed appointment. **
PAYMENT OF CANCELLATION CHARGES
For standard bookings, applicable cancellation charges must be paid in advance before future appointments can be scheduled. Gift certificate holders: applicable charges will be processed as a cancellation fee against the gift card value; any remaining balance may be used towards future services. Voucher holders: your promotional voucher will be considered “redeemed”, applicable cancellation charges will be applied and the remaining balance (if any) may be used to repurchase the treatment at its regular (non-promotional) price or may be used for a lower priced service. Prepaid Packages: Your no-show will be deducted from your prepaid services (eg. If you have a package of 5 treatments and no show, 1 service will be deducted and considered fulfilled).
EMAIL AND TEXT CONTACT
ÉCLAT Skin Confidence Spa is fully automated and conducts all booking, form completion, customer correspondence, rescheduling and notification via email and text message. All booking confirmations, appointment reminders and links to required client forms require a valid email address AND phone number where you can receive text messages. It is the client responsibility to provide this information at the time of booking to ensure they receive all spa notifications and appointment reminders to avoid cancellations and associated fees.
REFUND AND PRICING
ÉCLAT Skin Confidence Spa does not offer refunds or exchanges for products, gift certificates, skin care packages or vouchers other than as outlined below. All sales are final, but gift certificates are transferrable. Skin care packages may be converted to different services at the discretion of ÉCLAT Skin Confidence Spa (conversion charges apply). We will accept the return of skin care products within (30) days of purchase if the product is defective or the client has a documented reaction to ingredients in the product. We reserve the right to change pricing for services and products without notice.