SPA SCHEDULING, CANCELLATION AND PAYMENT POLICY (revised 01/2023)
APPOINTMENTS
We are appointment based, and highly recommend using our online booking system to schedule your service. By booking an appointment with ÉCLAT Skin Confidence Spa (“ÉCLAT”) you are acknowledging our Spa Scheduling, Cancellation and Payment Policies. We reserve the right to refuse service to anyone, including but not limited to customers who do not adhere to spa policies.
SKIN HISTORY AND TREATMENT CONSENTS
Prior to your first visit at ÉCLAT, will be asked to complete a skin history form to provide us with your cosmetic procedure and health history. Additional treatment consents will be required for Permanent Makeup, Microneedling, Cryo T-Shock and other specialty treatments. These forms must be updated annually to include changes to your health, cosmetic history or medications. (NOTE: Certain medical conditions and/or medications may be contraindicated for aesthetic procedures.)
A link to the forms required for your appointment will be sent to you by email or text within 24 hours of booking. A second link to our forms will be sent to you by text message 1 day before your appointment. All required forms MUST be completed 24 hours in advance, or your appointment may be cancelled. PMU Consent forms must be completed within 24 hours of booking to verify your eligibility, or your appointment will be cancelled. Student Model forms must be completed within 24 hours of booking to verify your eligibility, or your appointment will be cancelled. It is your responsibility to provide us with a valid phone number and email address to receive all confirmations and reminders.
ONLINE CHECK-IN
It is mandatory that you submit an Online Check-in 24 hours prior to each appointment you have with ÉCLAT. Student Models and PMU clients are required to check-in at least 72 hours in advance, or risk losing their deposit. Links for the online check-in form can be found on our website, through Instagram and in the welcome email sent at the time of booking.
COVID-19
If you have received a vaccination shot, booster or recovered from COVID within (2) weeks of your scheduled appointment you may be limited to non-clinical services due to unpredictable side effects such as delayed healing, increased sensitivity and unusual reactions to treatments or products. Please use the online check-in to notify us if you have any symptoms of illness before your appointment. Please follow the current CDC guidelines for isolation and precautions. You do not need to cancel your appointment when a household member tests positive for COVID unless you have symptoms of illness.
MASKS
We continue to monitor events in our local community and plan to update safety protocols as new information is provided. Masks and face-coverings are OPTIONAL for all clients entering our spa, regardless of vaccination status. At this time, our estheticians will continue to wear masks during certain treatments. We invite you to make the best decision for yourself.
MINORS
All persons under the age of 18 require a parental consent form from a parent or guardian prior to treatment. Persons aged 15 or under must be accompanied by a parent or guardian during service in the spa. Please do not bring small children with you into the spa.
CANCELLATION POLICY
ÉCLAT Skin Confidence Spa strictly adheres to our Spa Cancellation Policy. This guarantees our clients value our time together. If you feel unwell please notify our office immediately.
All appointments MUST BE CONFIRMED at least 24 hours in advance. You will receive a confirmation request by email 72 hours before your appointment. You will also receive a text reminder 24-48 hours prior to your appointment. If we have not received an appointment confirmation from you 1 day prior to your appointment, the appointment may be canceled and the available time can be given to a client on our waitlist.
All specialty appointments (Permanent Make-up, Student Models, Case Study Models and Spa Services which are 2.5 hours or more) require a deposit to book. A 72-hour cancellation is required for these services to avoid a cancellation charge. It is imperative you provide us with a valid email address and phone number where you can receive text messages in order to receive updates to avoid missed appointments which incur charges.
If you must cancel or reschedule a regular appointment, a 24-hour notice is required to avoid being charged 50% of the regular price of your scheduled service(s). For specialty services a 72-hour notice is required to avoid losing your entire deposit. The cancellation policy applies to appointments booked with or without deposits, appointments booked using gift certificates, vouchers or prepaid packages.
As a small business, this cancellation policy gives us the opportunity to fill your appointment to avoid the loss of revenue which occurs with last minute cancellations and no-shows. **During the weeks of major and federal holidays, or when booking two or more services together (multi-party bookings) a 48-hour notice is required to avoid the above-mentioned cancellation fee. **
APPOINTMENT LATE ARRIVAL / NO SHOW
If you are 15+ minutes late to your appointment, we will try our best to accommodate you by shortening your service length; however, if your service can not be completed in the remaining time your appointment will have to rescheduled. If you are more than 15 minutes late to your appointment it will be considered a “no show” and your appointment will be automatically cancelled.
CANCELLATION / NO-SHOW FEES
When an appointment is booked, the time slot has been specifically reserved for that client and other appointment requests have been turned away. Therefore, if a client fails to arrive for their scheduled appointment, does not arrive on time for their appointment or cancels / reschedules with less than the required notice they will be subject to the following fees and charges:
Cancellation Fee of 50% of the schedule service for last-minute cancellations.
Cancellation Fee of 100% of the scheduled service for appointment no-show.
PAYMENT OF CANCELLATION CHARGES
Standard booking with No Deposit: Applicable cancellation charges must be paid in advance before future appointments can be scheduled. Deposit on file: Applicable charges will be deducted from your deposit. Any additional amount due must be paid before booking your next appointment. Gift certificate holders: Applicable charges will be processed as a debit from the gift card value; any remaining amount due must be paid before re-booking. Voucher holders: Your promotional voucher will be considered “redeemed”, applicable cancellation charges will be applied and the remaining balance (if any) may be used to repurchase the treatment at its regular (non-promotional) price or may be used for a lower priced service. Prepaid Packages: Last minute cancellations or no-shows will be deducted from your prepaid services at their full retail value.
NON-PAYMENT OF SERVICE CHARGES
If a customer receives a service at ECLAT and either a) refuses to pay for the service, or b) inadvertently leaves the spa without paying for the service, ECLAT will contact the customer by the communication methods they have on file to collect payment.
Payment for services rendered are due the day of service, without exception. This applies also to gift card holders who arrive without the gift card and cannot show proof the service has been paid in advance. In the event ECLAT is unable to obtain payment from the customer (s) who booked and/or received services within 48 hours of the appointment date, a police report will be filed for Theft of Services.
EMAIL AND TEXT CONTACT
ÉCLAT is fully automated and conducts all booking, form completion, customer correspondence, rescheduling and notification via email and text message. All booking confirmations, appointment reminders and links to required client forms require a valid email address AND phone number where you can receive text messages. It is the client responsibility to provide this information at the time of booking to ensure they receive all spa notifications and appointment reminders to avoid cancellations and associated fees.
ALL SALES ARE FINAL
ÉCLAT Skin Confidence Spa does not offer refunds or exchanges for prepaid packages, gift certificates, vouchers or skin care products other than as outlined below. All sales are final, however, gift certificates are transferrable. Skin care packages may be converted if the customer has completed 50% of the services and wishes to exchange the package towards another service package of greater value. Package conversions are at the sole discretion of ÉCLAT; conversion charges may apply. We will accept the return of skin care products within (30) days of purchase if the product is defective or the client has a documented reaction to ingredients in the product. We reserve the right to change pricing for services and products without notice.